10 years of cross-functional experience providing Tier II & III technical support in web development, Saas, and IT networking.

Senior customer success manager providing remote phone / email / chat / help desk services.

CompTIA A+ certified and skilled in various web development practices including DNS / SSL / MX mailboxes, SEO & structured data, optimization, email marketing, eCommerce (shipping, tax rules, and fulfillment), third-party app integrations, site analytics, responsive & mobile design, Adobe CC Suite photo/video production & vector logo design.